Campus Loan Servicer: ECSI Faqs

The University of Ca has involved the services of Heartland ECSI, Inc. (ECSI) to replace Conduent formerly ACS Education Services (ACS) because the servicer for several associated with the University’s campus-based figuratively speaking effective August 2017. This really is a change that is system-wide all University of Ca campuses.

Starting in August 2017, ECSI will assume obligation for servicing the University’s campus-based student education loans including, although not restricted to, giving education loan billing statements, processing education loan re payments, forbearance, deferment, and cancellation demand types, and providing quality customer service to your education loan borrowers.

The University understands that because of the change to ECSI, there will be different modifications affecting our cash land borrowers and a time period of interruption in solutions. However, our company is making every work to make the change a smooth one, with because little service disruption that you can, after the directing concept to do our better to deal with borrower needs. In that nature, our company is supplying the after information about the transition together with modifications which are being implemented.

Transition Dates

The effective date of this University’s brand new solution agreement with ECSI is August 1, 2017. The final date associated with University’s education loan solutions agreement with Conduent/ACS is July 31, 2017. The procedure for transitioning all education loan account information from Conduent/ACS to ECSI will commence on August 1, 2017 and it is anticipated to be completed by Mid-August, 2017. Please remember that during the new servicer change, Conduent/ACS staff, ECSI staff and UC hillcrest staff won’t have access to see any loan information or procedure deals, nor are you able to gain access to loan account information on-line. Upon conclusion associated with the transition, ECSI will straight away start processing all payments that are outstanding deals, and quickly after you will get directions from ECSI for accessing your bank account.

Usage of your University of California education loan account information through the Conduent/ACS on line system or through the Conduent/ACS debtor call center will end after 31, 2017 july. Processing of online electronic payments and other deals by Conduent/ACS debtor solutions staff may also cease after July 31, 2017.

The prospective date for ECSI staff in order to give you complete debtor support and account information around Mid-August, 2017. Please remember that until then, neither ECSI nor UC north park staff could have access to look at your education loan username and passwords or perhaps in a position to process any deals, such as for example re payments and requests for deferment, cancellation or forbearance. When the change to ECSI is complete, you can access your bank account through ECSl’s internet site, where you should be able to see your account information, make one-time or recurring ACH re payments, access deferment and termination types, or access an ECSI customer service agent via real time talk. You will additionally be in a position to contact ECSI customer care straight by phone.

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